Help
Help
Common questions from organization owners exploring FeeBuddy. If your question isn't here, the contact form is at the bottom.
Getting started
Tuition and coaching organizations, dance/music/arts academies, sports academies, gyms and fitness studios, yoga/wellness studios, martial arts and other training organizations. Operational labels follow your organization type.
Use your workspace participant and program screens to add records, guardian or emergency contacts and enrollments. Monthly billing is an explicit preview and apply operation; creating a program or membership period does not record a payment.
Every new organization receives 60 days for up to 200 active participants. There is no permanent public free plan. After expiry, authorized historical reads remain; operational writes require paid entitlement.
Participant payments
Use Record payment for money actually received. Allocations, remaining balances and receipts update together. Authorized users can reverse an incorrect payment; original receipts and audit history remain. Participant receipts are separate from FeeBuddy subscription billing.
FeeBuddy plans
Growing Center: ₹499/month or ₹4,799/year, up to 200 active participants. Established: ₹699/month or ₹6,699/year, unlimited active participants.
Both cadences exist in the catalog. External payment-provider verification remains NOT VERIFIED. Viewing a plan does not activate access; paid entitlement requires a verified successful billing period.
14 calendar day money-back guarantee on the first successful paid subscription, monthly or yearly. Renewals and plan switches do not restart it. Refunds are not automatic and relate to the original transaction amount. See the Refund Policy.
An Owner can submit a request in Settings. Intake is not provider cancellation or refund execution. Cancelling future renewal preserves access through the authoritative paid-through date. No automatic proration or plan-switch credit is offered.
Support and data requests
Organization Owners can use Settings support requests for billing, cancellation, refunds, organization data and account closure. For general inquiries or personal account questions, use the homepage contact form. No response-time guarantee is offered.
Owners can request an organization data export or account closure. This is reviewed intake, not a complete self-service export or immediate deletion. Financial history, receipts, staff relationships and audit records require retention review. Never send passwords, cookies, reset or invitation links, API keys, database credentials, card details, CVV, UPI PIN, bank passwords or OTPs.